Order

Placing an order

• How do I use my delivery pass?
• How do I order flowers?
• Can I send flowers anonymously?
• Can I include a personal message?
• Removing products from the cart

Problems at checkout

• I can't complete my order
• My phone number isn't being accepted
• The address can't be found at checkout
• I can't choose the delivery date I want
• It looks like I placed the same order twice

Delivery details

• What details do I need about the recipient?
• I don't have a phone number for the recipient
• Do I need to provide an entry code?
• I've entered the wrong delivery details
• Can I add requests to my order?

Corporate orders

• Can I place a corporate order?
• Can I create a corporate account?
• Can I pay by business invoice?
• Can I get a VAT receipt?

Order confirmation & order number

• Where do I find my order number
• I haven't received an order confirmation
• Can I get a receipt?

International orders

• Can I send flowers abroad?
• Can I order from abroad?
• Do I get a delivery confirmation for international orders?

Changing or canceling

• Can I change or cancel my order?
• Can I change the card message afterwards?
• Can I add a product afterwards?

Funeral orders

• How a funeral order works
• Can I order a hand bouquet for a funeral?
• Funeral ribbons
• How big is a funeral wreath?