If you spot that something's gone wrong – the address, the date or the recipient's details – here's what to do.
Right after ordering: change it yourself
Your order confirmation has a button where you can change your order. Click Change and log in to your account.
This option is open for a limited time, and in the order confirmation you'll see a countdown showing how long is left. How long that is depends on when you placed the order relative to the order deadline – sometimes it's a couple of hours, sometimes just a few minutes. So don't wait; make the change as soon as you spot the mistake.
The card message can always be changed at this stage. Whether you can change the delivery date or address depends on what's available in your particular area.
Once the time has run out: contact us
If the countdown has ended, get in touch with us. If processing of your delivery hasn't started, we can usually change the details for you.
The closer it gets to the delivery day, the harder it becomes. If the delivery is within one to three days, we can't guarantee that the change will be made in time.
Have your order number to hand when you contact us.
If the delivery fails
If the delivery doesn't arrive because of incorrect details in the order, that's the customer's responsibility and the order isn't refunded. So do check the details one extra time before you pay – especially the address, entry code and phone number.
Related articles
- What details do I need about the recipient?
- Can I change or cancel my order?
- What happens if the recipient isn't home?
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