It depends on what the florist can arrange on the spot.
The florist gets in touch
The florist tries to reach the recipient by phone or text message. If that doesn't work, the bouquet is taken back to the shop and the recipient is told they can collect it there. Many florists hold off on the delivery until they've heard back from the recipient, to avoid the bouquet wilting if the recipient isn't home.
Flowers are perishable, so we can't guarantee how long they'll last if the bouquet is collected several days after the delivery attempt.
How to reduce the risk
- Give the entry code in the "Information to florist" field
- Check that the recipient's phone number is correct
- Ask the florist to call the recipient before delivery, if you're not sure they'll be home
My order was returned – what happens now?
Follow the status on our tracking page. Deliveries that failed because of incorrect details, or because the recipient wasn't available, aren't refunded.
If you're unsure about the next step, get in touch with your order number.
Related articles
- Do I need to provide an entry code?
- Why hasn't my order arrived?
- What details do I need about the recipient?
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