When you fill in the recipient's address, we look it up automatically as you type. Sometimes the address doesn't come up – there are two different reasons for that, and two different solutions.
The address isn't in the search
The address lookup pulls addresses from an external register. Not every address is listed there, for example newly built streets or certain business addresses.
Click Add manually next to the search field and type the address in yourself. Check that the street number and postcode are correct, since we can't validate the address for you when you fill it in manually.
You get a message saying we can't deliver
If you get the message "Unfortunately we can't deliver to the requested location on the date you selected", it isn't the address that's missing – we don't have a florist delivering to that town on that particular day. The message appears whether you looked the address up or added it manually.
Try this:
- Check the spelling. A small typo in the street name or town can be enough.
- Try a different delivery date. Coverage varies from day to day, especially around weekends and public holidays.
If it still doesn't work, we're unfortunately unable to deliver to that address.
Related articles
- I can't choose the delivery date I want
- Are there any limits to where you can deliver?
- I can't complete my order
Need more help? Contact us here.