Fill in our contact form, or click the help icon at the bottom right of the page.
Opening hours
Monday–Friday: 08:00–17:00
Saturday–Sunday: 08:00–13:00
We normally reply within 24 hours on weekdays. During peak season, weekends and holiday periods it can take longer.
Can I call you?
We don't have a phone number for customer service. All customer service is handled by email, which lets us keep response times short.
Can I chat with you?
You can chat with our AI assistant for quick answers to simpler questions. If you need more help, use the contact form.
How to get help fastest
Include your order number and describe what's happened. If it's about the condition of the flowers – attach a clear photo of the whole bouquet from above.
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Need more help? Contact us here.