The bouquet is arranged by a local florist
The florist arranges the bouquet based on the product photo and their own range. Flowers may be swapped for similar ones in color and shape, depending on what's in the shop that day.
We'd rather swap a flower than miss the delivery day. The bouquet keeps its overall look and color scheme, and always matches what you've paid. If the florist can't deliver a similar bouquet in color and shape, we or the florist will contact you.
Bouquets designed by the florist
Bouquets marked "florist's choice" give the florist even more of a free hand. Here the florist creates their own look from the day's flowers, within the same color scheme. So they rarely look exactly like the picture – that's the whole idea.
Something not right?
Get in touch and select Complaint as the subject. Attach a clear photo showing the whole bouquet from above, along with your order number.
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